Return & Refund Policy

Last Updated: June 11, 2026

At Alvora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.

1. Business Information

Business Name: Alvora
Address: 104 Myrtle Road, Hounslow, England, TW3 1QD
Email: Support@alvoraship.com
Phone: +44 7735 303085

2. Return Eligibility

Customers may request a return within 14 calendar days from the date the order is delivered.

To qualify for a return:

• The return request must be submitted within 14 days of delivery.
• The product must be returned to us.
• The item should be returned with all original accessories, packaging, and components where possible.
• Proof of purchase may be required.

3. Return Shipping Costs

Customers are responsible for the cost of the return shipping label and all return shipping expenses.

Alvora does not provide prepaid return labels unless required by law or in cases where the item was received damaged, defective, or incorrect.

4. Return Process

1. Contact our support team at Support@alvoraship.com within 14 days of delivery.
2. Provide your order number and reason for return.
3. Package the item securely.
4. Ship the item to our return address using a trackable shipping service.
5. Once received, our team will inspect the returned product.

5. Inspection of Returned Products

All returned products are carefully inspected upon arrival at our facility.

Refund eligibility and refund amount will be determined based on the condition of the returned item, including but not limited to:

• Whether the item is unused and in original condition.
• Signs of wear, damage, misuse, or alteration.
• Missing accessories, packaging, or components.
• Overall resale condition of the product.

6. Refund Approval

Following inspection, Alvora will determine the appropriate refund amount.

Depending on the condition of the returned product:

• A full refund may be issued.
• A partial refund may be issued.
• A refund request may be denied if the product is returned in an unacceptable condition.

Return shipping costs are non-refundable.

7. Refund Processing Time

Once a refund has been approved, refunds are typically processed within 5–10 business days to the original payment method.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

8. Non-Returnable Items

The following items may not be eligible for return:

• Products damaged through customer misuse.
• Products intentionally altered after delivery.
• Items returned beyond the 14-day return period.
• Items missing essential components.
• Products excluded by applicable health, hygiene, or legal requirements.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photographs or additional information to evaluate the issue and determine the appropriate resolution.

10. Contact Us

If you have any questions regarding returns or refunds, please contact:

Alvora
104 Myrtle Road
Hounslow, England, TW3 1QD

Email: Support@alvoraship.com
Phone: +44 7735 303085

By placing an order with Alvora, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

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