Terms & Conditions

Last Updated: June 11, 2026

Welcome to Alvora. These Terms & Conditions govern your use of our website, products, and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. About Us

Alvora is an eCommerce business operating from:

104 Myrtle Road,
Hounslow, England,
TW3 1QD

Email: Support@alvoraship.com
Phone: +44 7735 303085

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian.

3. Products & Services

We strive to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate. However, we do not guarantee that all information is completely error-free, current, or accurate at all times.

4. Orders

All orders placed through Alvora are subject to acceptance and availability. We reserve the right to refuse, limit, or cancel any order at our sole discretion, including cases involving pricing errors, stock shortages, suspected fraud, or violations of these Terms.

5. Pricing & Payment

Prices displayed on our website are subject to change without prior notice. Payment must be completed using the approved payment methods available at checkout before an order can be processed.

6. Shipping & Delivery

Delivery timeframes provided by Alvora are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures, weather conditions, or circumstances beyond our control.

7. Returns & Refunds

Customer satisfaction is important to us. Return and refund requests are handled in accordance with our Return & Refund Policy. Returned items must meet the conditions outlined within that policy before a refund or exchange can be approved.

8. Customer Responsibilities

Provide accurate billing and shipping information.
Maintain the confidentiality of account credentials.
Use the website in compliance with all applicable laws.
Refrain from engaging in fraudulent or abusive activities.

9. Prohibited Activities

Using the website for unlawful purposes.
Attempting unauthorized access to systems or data.
Distributing malware, viruses, or harmful code.
Submitting false, misleading, or fraudulent information.
Interfering with the operation or security of the website.

10. Intellectual Property

All content on the Alvora website, including logos, text, graphics, images, product listings, website design, and branding materials, remains the exclusive property of Alvora and is protected by applicable intellectual property laws.

11. User Content

By submitting reviews, testimonials, comments, photographs, or other content to Alvora, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish such content for marketing and business purposes.

12. Disclaimer

The website, products, and services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind except where required by applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, Alvora shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

14. Fraud Prevention

Alvora reserves the right to verify customer information, request additional documentation, delay shipment, or cancel orders where fraudulent activity is suspected.

15. Force Majeure

We shall not be held liable for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, transportation interruptions, government actions, labor disputes, internet outages, or public emergencies.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Termination

We reserve the right to suspend or terminate access to our website, accounts, or services without prior notice if these Terms are violated.

18. Changes to These Terms

Alvora may update these Terms & Conditions at any time. Any revisions will become effective immediately upon publication on this website.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

20. Contact Information

Alvora
104 Myrtle Road
Hounslow, England
TW3 1QD